Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Mathieu & Valérie Montréal. By accessing our website and placing an order, you agree to the terms outlined below.
If you have any questions regarding these terms, you can contact us at:
info@mathieuvalerie.ca
1. Applicability
These Terms and Conditions apply to all offers, orders, and purchases made through the website of Mathieu & Valérie Montréal.
By placing an order on our website, you confirm that you have read, understood, and agreed to these terms and conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date.
However, minor variations, typographical errors, or inaccuracies may occasionally occur. Product colors and details may also vary slightly depending on screen settings or lighting in product photography.
Such differences do not affect the overall quality or functionality of the product.
3. Orders and Payment
Orders are processed once full payment has been successfully received.
We offer multiple secure payment methods depending on your location. The available payment options may vary by country and are displayed during the checkout process.
Customers are responsible for ensuring that the selected payment method is valid and available in their region.
4. Order Processing and Delivery
Orders are carefully processed and shipped through our trusted logistics partners.
Processing time:
1–3 business days
Estimated shipping time:
3–7 business days (depending on the destination)
To ensure efficient fulfillment and global availability, products may be shipped directly from our international fulfillment partners.
Delivery times may vary slightly due to customs procedures, holidays, or carrier delays.
5. Returns and Cancellations
For detailed information regarding returns, refunds, and eligibility requirements, please refer to our Return Policy.
6. Liability
Mathieu & Valérie Montréal is not responsible for packages that are marked as delivered by the shipping carrier according to the provided tracking information.
Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect addresses may result in delivery issues that are outside of our control.
If an address error is noticed after placing an order, it must be reported to our support team within 24 hours.
7. Intellectual Property
All content on this website, including but not limited to:
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Text
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Images
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Logos
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Product descriptions
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Design elements
is the intellectual property of Mathieu & Valérie Montréal and is protected by applicable copyright and intellectual property laws.
No content from this website may be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
If you have a complaint regarding our products or services, you may submit it by contacting us via:
info@mathieuvalerie.ca
We aim to review and respond to all complaints within 5 business days and will work with you to find a fair and satisfactory resolution.
9. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the applicable laws relevant to international e-commerce operations.
Any disputes arising from or related to purchases made through this website will be handled in accordance with these applicable legal frameworks.