Shipping and Delivery Policy

At Mathieu & Valérie Montréal, we aim to deliver your order as smoothly and efficiently as possible. Below you will find important information about our shipping and delivery process.

If you have any questions about shipping, please contact us at:
info@mathieuvalerie.ca

Order Processing Time

All orders are carefully prepared and processed within 1–3 business days after the order has been placed and payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your package during transit.

Estimated Delivery Time

The average delivery time is 3–7 business days, depending on your location.

Please note that delivery times may vary slightly due to factors such as:

  • High seasonal demand

  • Shipping carrier delays

  • Customs inspections or international logistics processes

While we always aim to deliver orders within the estimated timeframe, occasional delays may occur that are outside of our direct control.

Shipping Method and Fulfillment

To provide efficient global service and maintain product availability, orders may be fulfilled and shipped through our international logistics partners.

This allows us to deliver products directly to customers in many different regions.

Depending on the destination country, customs duties or import taxes may apply. These charges, if applicable, are determined by the local customs authorities.

Shipping Costs

Shipping costs are clearly displayed during the checkout process before the order is completed.

The final shipping cost may vary depending on:

  • The destination country

  • The weight and size of the package

  • The selected shipping method

Shipping Responsibility

Once an order has been shipped, the following conditions apply:

  • If the tracking information confirms that the package has been successfully delivered, responsibility transfers to the customer.

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • If an incorrect address is entered, it must be reported to our support team within 24 hours after placing the order.

Incorrect address details may result in delivery issues that are outside of our control.

Contact

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Company Name: Mathieu & Valérie Montréal
Email: info@mathieuvalerie.ca