Privacy Policy

This Privacy Policy applies to the services of Mathieu & Valérie Montréal. We value your privacy and are committed to ensuring that the personal information you provide to us is handled with care, transparency, and confidentiality.

If you have any questions regarding this policy or how your data is handled, you can contact us at:
info@mathieuvalerie.ca

Information We Collect

When you place an order, contact us, or interact with our website, we may collect certain personal information necessary to provide our services effectively. This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • IP address and device information

  • Website activity and browsing behavior

This information helps us process orders smoothly and provide a better shopping experience.

Purpose of Data Processing

We use the information we collect for the following purposes:

  • Processing and delivering your orders

  • Providing customer service and support

  • Sending order confirmations, updates, and relevant information

  • Improving our website, products, and overall services

  • Preventing fraud and maintaining the security of our platform

Your data is only used for legitimate business purposes and to improve your experience with Mathieu & Valérie Montréal.

Sharing Data with Third Parties

Your personal information will only be shared with trusted third parties when necessary to provide our services. These may include:

  • Payment processing providers

  • Shipping and logistics partners

  • Website hosting or analytics services

These partners only receive the information required to perform their services and are obligated to handle your data securely and confidentially.

We may also share information when required by law or when necessary to protect our legal rights.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including fulfilling legal, accounting, or reporting obligations.

Once your data is no longer required, it will be securely deleted or anonymized.

Cookies

Our website uses cookies and similar technologies to improve functionality and provide a better user experience.

Cookies help us to:

  • Analyze website traffic and user behavior

  • Improve website performance and usability

  • Support marketing and personalization efforts

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to certain types of data processing

  • Request data portability where applicable

If you would like to exercise any of these rights, please contact us at:

info@mathieuvalerie.ca

We will respond to your request as soon as reasonably possible.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Company Name: Mathieu & Valérie Montréal
Email: info@mathieuvalerie.ca